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IT
Authorities is a Managed Service Provider (MSP) and we are truly a unique
breath of fresh air for small to medium size businesses. How are we so
uniquely different? Traditional computer support companies thrive when
their customers have problems because when you need them, you are paying for
it. Better said, when you call they are billing and they don’t have
expensive technicians sitting around costing them money. Hardly a win – win
relationship.
Enter iT’s
Managed™. iT’s Managed™ is a computer support program that provides
businesses with unlimited helpdesk and onsite support for a fixed fee.
Because it costs us money to send a technician to you or to have them
constantly fixing problems for you, it is in our best interest and
consequently in yours as well to reduce the problems you have. How do we do
that? We do that through the use of sophisticated network monitoring and
management software that allows to detect issues before they become
problems. If a problem does arise, 80% of the time we are able to remedy it
remotely. However, we reduce problems in the first place by properly
managing and maintaining your systems for you on a day-to-day basis. Just
like a car, your servers, desktops, firewalls, switches, routers, etc., need
maintenance. And not just any maintenance, best practices and regularly
scheduled maintenance.
We do it all
for you. We manage and maintain your systems by applying all the new
security patches and updates as well as rebooting your servers weekly and
running vulnerability scans on your entire network monthly.
Each
month you receive a comprehensive report outlining:
•
Helpdesk
Tickets & Status
•
Network
Health
•
Capacity
•
Trends
•
Inventory
•
Compliance
And many
more metrics we use to demonstrate not only our value to you but the value
you are getting form your computer network. All in all, you get the peace
of mind knowing that…….iT’s Managed!
Our Unwavering Commitment
to our Customer
• We
will operate with irreproachable integrity in all our dealings
• We
will always demonstrate professionalism
• We
will allow you to focus on your core business
• We
will lower your expenses
• We
will increase your profits
• We
will approach every issue from “your” side of the table
• We
will consistently improve our company and the service we provide
• We
will help you maintain Peace of Mind
Click
here for a customized quotation for your company |
