Server Based Computing (SBC) is a mature client architecture that delivers substantial total cost of ownership (TCO) savings.
The total cost of ownership of a Server Based Computing environment that is well managed is typically around 50% lower than that of an unmanaged desktop environment. Click here for complete article.

Intel vPro in the Business
IT Authorities has built its success as a managed service provider on continuous improvement of both processes and tools. In the managed services arena, change is constant and yields both threats and opportunities — but no room to stand still. “Every one of our 22 employees believes that they will be a little bit better tomorrow than they were today,” says Tom Beckman, chief technology officer at IT Authorities. “You’ve got to approach the managed services business that way if you’re going to grow and
remain competitive.” This approach to growth led IT Authorities to adopt Intel® vPro™ technology-based HP desktop and laptop PCs as a standard part of their solution. By managing these advanced platforms through their N-able N-central* management console software, the company has been able to significantly cut the cost of delivering services while at the same time significantly improving their customers’ IT experience.

“vPro-based HP PCs offer new ways to connect to our customers’ PCs, new ways to troubleshoot, and new ways to remediate,” explains Doug Garrett, director of managed services for IT Authorities. “These are significant advantages. In addition, they’re advantages that can eventually be made standard across all our customers, regardless of the PC brand or location.” As a result, IT Authorities has made Intel vPro
technology-based PCs their standard and preferred platform. “The cost addition for a vPro system is only $20, which is inconsequential compared to the ROI for the customer,” says Beckman. “Every PC we quote is now a vPro-based machine.”. Click here for complete article.

It's Good to be a Managed Service Provider
In March 2006, IT Authorities launched itself into managed services knowing that its unique corporate culture, combined with a best-in-class managed services platform, would translate into a booming services business that would offer a steady revenue stream and make for happy customers.

“The buzz and the energy within our company are really second to none,” says Jason Caras, President of the Tampa, FL.-based managed service provider (MSP). “We always hire very motivated people and strive to follow industry best practices when it comes to IT solutions and customer support.” According to Caras, the company’s drive for best-in-class services is what led IT Authorities to N-able Technologies®, the leading supplier of remote monitoring and management software for IT automation and managed
services. “After considering several options – many being too expensive and complex – we chose N-able to help us make the move to managed services.”.

Using N-able University™, IT Authorities quickly educated itself about how to leverage the N-able tools and develop its managed service offering. “The education and support resources that N-able provided assured us that we could take the leap,” says Caras. “They walked us through every aspect of the
transition, starting with an analysis of where we were, and they gave us a blueprint for success and a way of educating our salespeople and engineers.”

The remote monitoring and management capabilities found within N-able’s N-central® on-premises platform are another clear differentiator and have helped IT Authorities reduce the number of truck rolls to customer sites by 82 percent. “N-central allows our engineers to focus on preventing problems
rather than spending time putting out fires,” says Caras. “It used to be crazy with people running around reacting to one crisis or another and now it is a controlled professional atmosphere.”
Click here for complete article.