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The difference
between each plan is simply which tasks are covered under which plans. The
most comprehensive plan is the iT’s Managed™ Gold plan and it was designed
to cover virtually every type of IT support requirement. Only new purchases
of hardware and software would be in addition to this plan, which is how it
was designed. Investigate for yourself below and determine which plan is
best for you. Need assistance? Call 813-246-5100 or
Click Here to request a quote.
|
Description |
Bronze |
Silver |
Gold |
|
Monthly Price per PC |
$15.95 |
$31.95 |
$55.95 |
|
Monthly Price per Server |
$159.95 |
$239.95 |
$319.95 |
|
Network Management & Monitoring Tools |
$100.00 |
$100.00 |
$100.00 |
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Rigorous Network Preventative
Maintenance
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24x7x365 Network Monitoring
(Connectivity, Device, Security, Backups, Anti-Virus & Spyware
system monitoring)
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Microsoft Patch Management
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Comprehensive Reporting
(Historical/Trend/Capacity Reporting)
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Unlimited NetworkPatrol™Dashboard
Client Access
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Unlimited User Adds, Removal
and Modifications
|
Included |
Included |
Included |
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On-site scheduling of technician |
1-3 days |
Next Day |
Same day |
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Unlimited Phone and Remote Support Sessions on covered items |
NOT Included |
Included |
Included |
|
Firewall & Wireless Access Device Management |
NOT Included |
Included |
Included |
|
Printer Management (Networked) |
NOT Included |
Included |
Included |
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Exchange Server Management |
NOT Included |
Included |
Included |
|
SQL/Oracle Server Management |
NOT Included |
Included |
Included |
|
Supported Software Upgrades* (Desktops & Laptops Only) |
NOT Included |
NOT Included |
Included |
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Installation of new user desktops |
NOT Included |
NOT Included |
Included |
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Virus & Spyware REMOVAL |
NOT Included |
NOT Included |
Included |
|
Smart Phone Setup & Unlimited Support ** |
NOT Included |
NOT Included |
Included |
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Upgrade/Install (RAM, CD, DVD, USB Devices, Printers & Scanners |
NOT Included |
NOT Included |
Included |
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Warranty Repairs*** |
NOT Included |
NOT Included |
Included |
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*Supported software patch & upgrades includes
applications from Microsoft, Adobe, Symantec and McAfee for Desktop
only. Server will be considered project type work and
excluded. |
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** Smartphone Set
Up & Support includes integration with email servers only. |
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***Warranty repairs - we will contact vendors of
hardware that are under warranty and arrange repair. It
Authorities does NOT conduct actual hardware repairs or pay for
hardware. |
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