The iT's Managed service is one of the most sophisticated and valuable managed services offering in the world, yet it is offered in a simple format for non-technical individuals. Through a combination of the best in class technology tools, comprehensive services and unlimited support for a fixed fee, we provide the C-level executive and/or IT Director with predictable IT costs, verification and real performance measurements of IT staff and systems as well as visibility in to future expenses.
TOOLS - We monitor every device on a customer's network infrastructure 24x7x365. If a "blip" occurs on their network at any time, our Network Operations Center is immediately notified. Upon notification we take remote control through a secure connection and begin remediation. We utilize a best in class approach with these tools which allows us to go beyond simply up and down monitoring like other MSP's and extend into "end user experience" monitoring. All of these tools are integrated together and tied into a change management system supporting our "orchestra of precision" business processes.
SERVICES - We provide unlimited onsite, remote and telephone helpdesk support for a low fixed monthly fee. We keep our client’s networks in the most optimum, reliable, flexible and secure state by conducting rigorous preventative maintenance on their systems through daily/weekly and quarterly maintenance schedules. We assign each client a dedicated Chief Information Officer (CIO) who reviews monthly reports on every aspect of the network and our performance each and every month. These reports go into the monthly section of the Living Binder which is provided to every client. The CIO also conducts quarterly meetings with the customer to review historical reporting as well as discuss technology roadmaps, business continuity, customer service and budgets.
IDEAL CUSTOMERS - Every company is a candidate for this service. We work with companies that have their own I.T. department and companies who do not. When working with an internal I.T. department, we augment their skill sets, provide escalation support and leverage our investments in the most advanced tools available to ultimately help them deliver peace of mind to the principles of their organization. Often, when companies do not have any internal I.T. personnel, we perform all the necessary functions of an internal I.T. department. In either case, we provide needed and deserved validation and verification of four performance measurements:
1) The performance of the technology systems being managed and the investments that were made in hardware, software and labor. Good, bad or indifferent, the principals of the organization need to be aware regardless. (evidence that the systems are in the most reliable, secure and optimum state)
2) The Performance of the IT support the end users (employees) are receiving (response times, resolution time frames and trends)
3) The performance of the engineers conducting the promised and required rigorous preventative maintenance (evidence the tasks are being completed)