As a business owner, it’s very tempting to try and do everything yourself. After all, your business is your baby, and you’ve probably built it up over years, made a lot of sacrifices and done a lot of hard work to get where you are. To hand over any area of it feels like you’re somehow losing control.
This is why a lot of businesses strive so hard to keep all areas of their operations in-house, especially when it comes to IT. But if you are keeping an eye on your bottom line (and what business owner isn’t?), you want to consider the benefits of outsourcing some or all elements of your IT to a Managed Service Provider (MSP).
As a company grows, there is an ever-growing need for full-time support to manage systems and carry out troubleshooting. But these days the solution doesn’t mean building a dedicated team. In this connected world, IT systems can be monitored 24/7 and adjusted remotely (think how much overtime you’d have to pay an in-house team to work late nights on an issue). And there is a host of other reasons why outsourcing can help augment an in-house team. So let’s take a look at some of them.
An MSP like IT Authorities employs a team which can boast a wealth of skills and experience that simply couldn’t be matched by a smaller in-house team or individual. On our team, we have experts in everything from servers and desktop virtualization to Windows, security and core applications. What’s more, they’ve put this experience into practice, many hundreds of times for a broad range of business types. You may think your IT problems are unique, but the chances are that we have seen it all before and have refined fast, automated processes to deal with these issues. This allows problems to be addressed quickly and efficiently. Our team works closely together and documents all processors so any technician on the team will be able to help whether they are help desk staff or a field engineer.
Tools and equipment
IT equipment can be highly expensive. A company that offers outsourced IT services invests into their tools so they can maintain their clients properly. When you hire an MSP, you can expect they have a range of monitoring applications, antivirus and management tools to help your business as well as analytic tools so you can measure your business’s performance and make better decisions. They can also offer 24×7 helpdesk services, so your staff has someone to call when their computers break down.
Cost efficiency and savings
How much does it cost to take on new IT staff (salary, benefits, training), not to mention the time you spend interviewing and assimilating new members of a team?
IT downtime can be a huge drain on the resources of any business. Not only are you unable to run your business effectively and reach out to clients, but you also are paying the unexpected costs to repair your systems. Most MSPs offer 99% uptime, as they are constantly monitoring your systems around the clock to nip problems in the bud before they grow. This near-constant uptime is perhaps the biggest advantage to utilize an MSP. The fact that they will carry out all of this work for a monthly fee also means you can budget easily and not worry about unexpected repair bills.
Insider knowledge and vendor relationships
Are you on first-name terms with your nearest Microsoft/Dell/Cisco/VMware representative? Do you know exactly when the latest security patches are being released? The chances are that a local MSP can answer yes to both of these questions, after all, IT is what they do every day. They work closely with vendors and have relationships that allow them to get better prices on products and deals on contracts, as well as push orders through faster – the sort of leverage that businesses in other industries simply don’t have. A good MSP will also ensure that its team is constantly undergoing training and keeps up with what is going on in the industry. As part of their training, an MSP team will stay up to date on new security risks and will be aware of the latest hacking scams. They also hone their skills every day and work alongside other IT professionals so they can always find a way of getting the best solutions for their clients.
These are just a few of the reasons that outsourced IT can have the edge over putting together an in-house team. But the two don’t have to be mutually exclusive and you can enjoy the best of both worlds. Most MSPs are happy to work alongside your current IT team. In fact, many businesses with a range of workstations will outsource any non-physical tasks such as backing up data, patch management or troubleshooting to MSPs so their in-house team can focus on projects that are important to the core business.
If you want to know more about the benefits of outsourcing your IT or have any questions about our MSP offerings here at IT Authorities, call us at 877-340-6947 or contact us online here.