The Difference Between a Managed Service Provider and In-House IT

Let’s begin by defining what a managed service provider is, and the role they play in the IT industry. A managed service provider is essentially a company that remotely manages your entire IT infrastructure as well as end-user IT systems proactively. Instead of paying unexpected expenses for temporary IT fixes when hardware or software breaks, your managed service provider is responsible for preventing problems before they have a chance to wreak havoc on your business.

In-House IT Department

For smaller companies with less than 50 people, they likely have a dedicated IT staff of one person. That means this one IT person is in charge of that company’s entire IT operations – everything from troubleshooting problems and keeping systems secure to taking care of upgrades and managing Cloud environments (if the client’s infrastructure is in the Cloud). With so much to do on a day-to-day basis, it’s hard to focus on bigger, more strategic IT projects that drive your business. A managed service provider can offer relief by helping the department out with routine tasks, like resolvingsupport tickets, that take up a big chunk of the day. That way, your in-house IT department can free up time to do more important tasks that help your business succeed.

Outsourced IT (aka Managed Service Provider)managed service provider

Think of the role technology plays in your business. Does it help make your work life easier? Or does it cause more of a headache than you’d like?

As businesses grow more reliant on technology to get processes moving and production running at full speed – when technology malfunctions, our lives are greatly affected (in not-so-great ways).

One of the best things about a managed service provider is that they’re available to your beck-and-call 24/7, 365 days of the year. Remember that server that crashed while you were working on your supercritical presentation? Your managed service provider will be there for you.

With managed services, you don’t have to worry about recruiting and training the right people. Instead, you’re able to invest your resources elsewhere – like on things that’ll help make your business more profitable!

Lastly, managed services are provided at a controlled, monthly cost – which means no unexpected upgrade fees or big hardware purchases.

At IT Authorities, we strive to provide the highest level of IT infrastructure management and support to our clients each and every day. We work hard on ourselves to ensure the most quality care for our clients – making technology work for you, not against you.

Reach out to us today, and we’d love to talk with you more about what we can do for you.