Our IT Services

Managed IT Services

Our Network Operations Center continuously monitors critical technology components 24x7x365 to deliver maximum, worry-free availability and performance of your systems, applications, and data center operations. Our IT professionals are certified, highly-trained and focused on proactive, preventive monitoring and maintenance to prevent the likelihood of incidents from occurring.

  • Incident Management

  • Problem Management

  • Change Management

  • Asset Management

  • Depot Services

  • Service Requests

  • Desktop & Laptop Management

  • Network Management

  • Storage Management

  • Server Management

  • Service Run Books

  • Governance & Service Metrics Reporting

Managed Service Highlights

  • Personalized Service – Your dedicated account manager understands your business, technology. Current requirements and future needs.
  • Skilled, certified NOC Staff– NOC-experienced agents with the skills, knowledge and IT certifications necessary to support your critical system and applications.
  • Multiple Contact Channels– Ability to request support via phone, e-mail or a Self-Service Management Portal.
  • Automated Monitoring Tools– A combination of skilled staff and tools enabling automated monitoring, incident detection, and notification.
  • Proactive Advantage– Identify and solve incidents before it impacts your systems and end-users.
  • Reporting & Governance– Reporting of critical metrics to understand underlying issues, vulnerabilities and continuously improve services by your dedicated account manager.

Professional Services

IT Authorities provides business driven solutions based on your strategic objectives and proven technology.  We personalize your solution by gaining a deep understanding of your business, strategy, and priorities.  Our expert solution engineers demystify the technology selection and deployment process allowing you to focus on running your business.

Discovery:

  • Desktop & Laptop Management

  • Network Management

  • Storage Management

  • Server Management

  • Service Run Books

Planning & Design:

  • Mapping technology to business goals

  • Solution Selection

  • Technology & Deployment Roadmap

Project Execution:

  • Project Management

  • Highly Skilled Engineers

  • Deployment, Testing & Validation

  • Standardization & Documentation

  • Communication & Reporting