Whether your business is craft beer, spirits, wine, water or any other type of value enhanced beverage (VEB), the focus on delivering the finest product to your customers is your main priority. Technology enablement is not typically viewed as a strategic priority to streamline business functions. If you are hindered by outdated or insufficient IT infrastructure then you are not able to focus on growing your business.
Technology in the beverage industry is typically an after-thought that hinders growth. With the right strategic partner, this can be an effortless experience. Leveraging an experienced technology partner will create a more efficient process that results in a reduced price per bottle, can, ounce, etc.
SAP Functional Triage:
The ever-present need to provide assistance to end users is a growing burden on highly skilled business resources (BPLs and Super Users) who need to stay focused on driving business efficiencies up and reducing overall cost. In order to reduce the number of issues that escalate to highly skilled resources, IT Authorities has created an SAP Functional Triage layer to receive functional how-to Incidents directly from the Service Desk. The efficiencies gained by utilizing Triage resources across clients allows our monthly fee to be kept to a minimum. Some examples of functional areas of expertise in this service include: SAP Security, Warehouse and Logistics Management, Sales and Distribution and Integrated Order Management, and the service looks to address Incidents related to password resets, functional how-to, handheld troubleshooting, and route settlement as examples.
SAP Functional Support
At the very top of complexity, there will be situations that occur in your SAP environment which require expert-level investigative and analytical skills to resolve Logistics, Production Execution, Sales, Pricing, Finance and HR functional area issues. These issues require considerable investigation and analysis, and therefore advanced SAP skills to resolve and interact directly with architects and/or developers of the solution to bring about a resolution. Due to the nature of their experience, the Functional Support team will provide workaround techniques where available so as to enable the business to continue operation while the resolution process is underway.
SAP Functional Implementation:
The SAP solutions common in today’s environments are in a constant state of development and enhancement. To address the ongoing need for consultative assistance in areas of solutioning, architecting, implementation and training, IT Authorities has created a platinum level team of resources who have advanced training and experience across the entire breadth of the SAP consumer packaged goods platform. These resources can be made available for short, medium or long-term engagements.
With over 25 years of combined experience in the beverage distribution and manufacturing industry, IT Authorities will architect a tailored solution that can scale with your needs while remaining affordable for your budget. We believe that you should have clear supply chain visibility which is why we leverage real-time business intelligence to understand new and systemic issues to build predictive analytics around your core business technology process.
We can migrate your legacy systems that are holding your business back to a modern, standardized platform with 24/7 support. Gone are the days where you need multiple partners to handle recurring issues such as scanner errors, backend SAP issues, and warehouse automation downtime. At IT Authorities, we help to identify the problem and triage the situation to resolution. Give us a call today to put the power of our experience to work for you.