Why Mid-Market Enterprises are Switching to IT Authorities for Cisco Hardware and Maintenance Renewals

Introduction: An Unbeatable Force with the Right Team, Process, and Partnerships

At IT Authorities, we pride ourselves on being the go-to partner for mid-market and small enterprises in need of IT procurement and managed services. With our people, processes, and powerful partnerships—like Cisco, Microsoft, Ingram Micro, and TD SYNNEX—we’ve become an unstoppable force in delivering high-quality solutions with unparalleled service. This case study highlights how our expertise and dedication, combined with the strength of our partnerships, enable us to provide an unmatched experience for our clients—something that big players like Insight, DXC and Presidio struggle to compete with.

The Challenge with “Big Players”

Many mid-market and small enterprises often turn to large IT service providers like Insight, only to find that they face significant challenges. These large companies, while impressive in scale, often lack the level of customer engagement and flexibility needed to truly serve their clients’ needs. Getting the attention of an account manager is a recurring frustration for businesses, and many have experienced being treated as just another account number.

One of our clients, a mid-market manufacturing company, had originally worked with a large IT services provider that required them to outsource some of their operations to India. While this arrangement looked good on paper in terms of cost, the reality was quite different. They struggled with subpar service quality and a lack of personalized support, which ultimately affected their business operations.

Why They Chose IT Authorities

The turning point for this client was when they decided to work with IT Authorities for their IT procurement needs. Despite having outsourced IT services through their original provider, they chose us for Cisco hardware procurement and maintenance renewals. Why? Because of the personalized experience we offer—a level of care, attentiveness, and customized support that was absent with their previous provider.

We took the time to understand their business needs, engineer the right hardware solution, and support them throughout the entire process. From the moment they approached us, they felt the difference:

  • Dedicated Account Management: At IT Authorities, every client has direct access to a dedicated account manager who understands their environment and requirements. Unlike “big box” providers, we pride ourselves on being easy to reach and deeply invested in every client relationship.
  • Expert-Level Procurement Assistance: We have the ability to leverage our relationships with our partners—like Cisco, Ingram Micro, and TD Synnex—to provide the best possible pricing and turnaround times. Our procurement executive, with over 15 years of experience, works hand in hand with these partners to ensure that our clients receive competitive pricing and rapid support when it’s needed.
  • Comprehensive End-to-End Service: From design to implementation, we manage the entire procurement process, including logistics, setup, and returns. For this client, it meant they had a single point of contact for all their IT needs, significantly simplifying their operations.

Our Competitive Edge in Cisco Maintenance Renewals

Cisco is one of our most important partnerships, and we manage millions of dollars in Cisco and Cisco maintenance agreements. This allows us to not only offer the best possible pricing but also ensure that our clients have the right maintenance coverage for their needs. Many enterprises find themselves overpaying for maintenance or being underserviced because they don’t have the right partner guiding them. With IT Authorities, they get honest, transparent recommendations and a proactive partner who ensures their maintenance renewals are always optimized.

A Client Success Story: Why Mid-Market Enterprises are Making the Switch

For our client, the transition to working with IT Authorities for procurement and maintenance renewals made a significant difference:

  • They moved away from being a small fish in a big pond, to becoming a valued partner with a service provider that prioritizes them.
  • Instead of long response times and overseas support, they received personalized service with quick turnaround and local expertise.
  • Our team helped them achieve substantial cost savings while maintaining the highest standards of quality for Cisco hardware and support.

This client is not alone—many mid-market enterprises are beginning to see the value in moving away from the traditional large IT services companies. They want partners who listen, who care about their success, and who provide proactive support, rather than being treated as just another number in a giant system.

Conclusion: IT Authorities as the Most Respected Name in the Business

IT Authorities has become a respected name in the IT services sector because of our commitment to our clients, our expertise, and our partnerships. We don’t just move boxes—we architect, engineer, and manage IT hardware solutions to support our clients’ long-term success. For mid-market and small enterprises, working with IT Authorities means gaining a partner that is easy to reach, responsive, and deeply invested in their success.

If you are a CIO, CTO, VP, CFO, COO, or CEO looking for a partner who will truly understand and support your IT needs, IT Authorities is ready to provide the personalized, reliable, and expert-level service your business deserves

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