About IT Authorities

Comprehensive IT management for mid-sized organizations.

Experience new levels of productivity with the support of an expert technology partner.

IT Authorities is a Managed Services Provider (MSP), a Managed Security Services Provider (MSSP), and a Cloud Service Provider (CSP) in operation since 2006. We serve clients with around 100 users to tens of thousands of users in a wide range of industries across North America.

To deliver reliable infrastructure management, cloud services, security, and 24/7 help desk support, we leverage the latest and most efficient solutions and best practices. These include DevOps, AI, and the Microsoft stack of technologies. Our goal is to improve the way you do business by helping you be more productive, agile, efficient, and secure.

History

IT Authorities was founded on the principle that you cannot be all things to all people. Companies have to choose what they want to be the very best at. We chose managed services, and we prevent ourselves from being distracted by shiny objects such as getting into lines of business that don't support or enhance managed services.

Over the years we carefully added to our repertoire of services, making sure each delivers value to our clients along the way. Today, IT Authorities is a full service Managed Service Provider (MSP), A Managed Security Service Provider (MSSP), a Cloud Service Provider (CSP), and a professional services company serving North America and beyond.

We’ve accumulated many accolades that we’re proud of, including appearing seven times on the Inc. 5000 Fastest Growing Companies in America list, while also staying true to our culture and being named a Best Place to Work for over twelve years.

We started by serving the small to medium sized market and have grown into the large mid-size and enterprise space, as well as government and education.

IT Authorities Core Competencies

Technical prowess

Whether we augment your IT team or replace it, our engineers constantly upskill on the latest digital transformation technologies. Our goal is for your IT to cease being a distraction and serve only as the toolset that helps keep your staff productive, your customers happy, and your security obligations fulfilled.

Fast and reliable support

24/7 IT support was our first service offering and we now bring two decades of expertise. Our predictive analytics prevent most incidents from ever impacting your business, while our Enterprise Help Desk puts experienced engineers at your fingertips to resolve issues in under 10 minutes, around the clock.

Exceptional customer satisfaction

We recognize that your organization is unique: There are applications, tools, and specialized processes that are critical to your business goals. We don’t view our role as just supporting your hardware. We create a partnership based on transparency, trust, and the outcomes of your business.

IT Authorities Core Values

Integrity

Integrity

We credit much of our success to a company-wide policy of transparency and integrity at all levels of our organization. We believe always doing the right thing for our clients and colleagues is the most efficient way to succeed. Now in our second decade of growth, this belief has been proven correct.

Extreme ownership

Extreme ownership

In our organization, people deliver the very best they can and see things through to completion. They won’t let go until everything is done right and the result is something they can proudly put their name on. We understand the frustration of dealing with poor service from IT providers, so we make it our mission to give you complete confidence in us, allowing you to focus on running your business.

Community involvement

Community involvement

We believe that giving back is imperative to the betterment of society and our personal quality of life. We perform philanthropic work with many national organizations, such as the American Cancer Society and the American Heart Association. Locally in Florida, our CEO, Jason Caras, and a large percentage of our colleagues go out into the actual world of our charitable partners and do the necessary work.

Client outcomes: our most important metric

More about IT Authorities

Experience new levels of productivity and security with
the support of an expert technology partner.