IT Authorities
Support Process
IT support is great, but what’s even better? A trusted IT partner that is focused on
the best technical solutions for your business processes and outcomes.
Here’s an overview of what you can expect
when you become a client.
Mutual Fit Process
Quotation
Onboarding
Hypercare
Quarterly Business Reviews
Annual Reviews
Determining if we’re a mutual fit
To provide the best-possible IT support, it’s critical that our support philosophy is aligned with that of our clients. Our goal is to provide you with more than IT support — we believe in creating a partnership where we are united in achieving our shared goals. To guarantee a successful and mutually beneficial relationship, we always make sure that our clients are just as invested in implementing reliable technology and solutions as we are.
Get a quote
We will provide you with a quote based on your unique IT circumstances so you can determine if your support expectations match your budget. Discussing this upfront ensures that you don’t end up with surprise costs later on.
The quote will be based on the following factors:
- Number of users
- Number of desktops, laptops, etc.
- Number of servers
- Number of network devices
- Number of locations
Onboarding
As soon as our partnership begins, you’ll be assigned a team of resources comprising a project manager and engineers who will help you with the transition to IT Authorities’ services.
The transition includes the following steps:
- iT’s Analyzed Process: A best-practice assessment created by IT Authorities based on over 16 years of experience. The assessment identifies the IT network landscape and relevant improvement opportunities.
- Installation of tools: We will install and implement recommended tools to ensure that we are able to provide proactive assistance 24 hours a day all year round.
- Registration: We will verify important information, such as addresses and billing details.
- Information sharing: We will work with you to gather information that is essential for a successful transition in order to ensure a smooth process.
- Onboarding checklist: We will walk you through an onboarding checklist that contains hyperlinks to additional forms and supplementary videos.
Hypercare
Our 90-day hypercare ensures a smooth landing once the onboarding process is completed. We will provide you with comprehensive support that guides you through the initial period of our partnership and ensures everything remains on track. You will have a dedicated Customer Success Executive to provide you with the necessary documentation and have meetings with your users to ensure they have all the information they need to successfully utilize our services.
Hypercare meetings will take place regularly and will include the following:
- Risk register
- Statuses and daily operating issues
- Action items
- Communications register
Quarterly business reviews
We will provide you with comprehensive quarterly reviews of our services, recommendations, and goals based on the full network analysis conducted during the onboarding process. During these reviews, we analyze the quality of the services provided to you and how well the services are being received by end users and relevant stakeholders.
Annual business review
In addition to monthly and quarterly meetings, our annual reviews provide you with complete transparency regarding our partnership by determining areas of improvement, reviewing our successes, and planning for the next wave of priorities.
Ready to be supported by a trusted IT partner?
Contact us for a free consultation with one of our technology consultants.