Co-Managed IT Services

Boost the effectiveness of your IT department by leveraging our knowledge and expertise

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Is your IT team facing any of these challenges?

We’re distracted by tedious tasks and broken processes.

We lack redundancy – sick days and vacations negatively impact our business.

We spend too much time being reactive instead of proactive.

It’s difficult to know which new technologies are right for our business.

Our IT team members aren’t learning new tech or developing in their roles.

We struggle to attract, assess, hire and train new technology talent.

What is co-managed IT?

Handling the complexity of today’s business tech – ERPs, cybersecurity, compliance, remote networks, updates, licenses, and more – all while trying to keep up with emerging technologies and provide 24×7 support can be overwhelming.
Our Co-Managed IT Service partners with your existing IT team to augment their capabilities and deliver improved outcomes for your business. Our approach is to establish long-term partnerships with our co-managed clients.
We work to understand your IT team’s strengths and weaknesses, and help them meet their goals. This allows them to be more engaged and effective in facilitating your long-term business strategy.
We can work with your IT team, or as your IT team on a fully-managed basis. Learn more here:
Fully-managed IT services

Benefits of co-managed IT services

Close your internal skill gap

Gain access to niche skill sets when needed, without having to expand your internal team.

Streamline your back-office IT functionality

Strengthen your organization through collaboration and staff redundancies.

Increase IT staff satisfaction and reduce burnout

Hand off tedious or labor-intensive tasks like 24x7 support or asset management.

Boost your organization’s agility

Create an IT management model that can be customized to your needs, strengths, and weaknesses.

Stop competing for IT talent

Increase the productivity of your internal team without the hassle of trying to hire skilled people in a competitive market.

Leverage a strategic partner

Rely on us to help with technology planning or budgeting, or completing complex or urgent projects.

The industries we serve

IT Authorities is focused yet flexible across multiple industries. Our diverse range of experience means our IT management will benefit any organization, regardless of industry.
Learn more here
  • Consumer Packaged Goods
  • Education
  • Financial/Insurance
  • Healthcare
  • Manufacturing

Why Co-managed IT from IT Authorities?

18+

years in business

4+

years average
employee tenure

22,000+

devices under
management

96%

customer satisfaction rate

15

seconds median time to answer a support call

75%

first call resolution

12

minutes average ticket resolution

50%

average ticket
reduction for new
customers

Our partnership
with an iconic global brand

Client outcomes: our most important metric

FAQs

Co-managed IT blends the convenience and strategic framework of an internal IT team with the support and comprehensive knowledge of an expert managed services provider. This allows the internal team to augment their service capabilities with a partner and more quickly achieve their goals.

You should consider co-managed IT when:

  • You are rethinking the value of your internal IT.
  • You are entering a growth phase that requires expanded IT support but you do not want to increase headcount by hiring.
  • You need to delegate day-to-day maintenance so your internal team can focus on revenue-generating activities.
  • There are knowledge gaps in your current IT staff that need to be mitigated.
Challenges arise when your co-managed IT partner has not properly reviewed governance with your team. Delegation of duties at the start of the relationship, in addition to escalation paths and documented processes, allows for the mitigation of these issues early on and ensures that end users and systems are not negatively impacted. Co-managed environments require constant and clear communications from both partners, ensuring they are working toward a common goal on a shared path.
The most cost-effective minimum number of seats is 10.
Laptops, desktops, tablets, smart phones, servers, storage, Microsoft Azure and Office 365 services, switches, routers, firewalls, and correlating operating systems.
Yes. Starting our partnership off right is critical, and to ensure a proper onboarding there is a fee associated. The fee is equal to one month of service and covers the development of knowledge base articles and process documents.
Yes. We take SLAs very seriously and measure every aspect of your IT needs. What’s more, we are completely transparent with our metrics, which means you’ll have access to them at any time.
No. Doing business with a partner should be easy and built on trust. Our monthly service agreements are just that – monthly, with no long-term commitments. There are no contracts or cancellation fees.
Absolutely! A Customer Success Executive will be assigned to you as your single point of contact. For technical support, you will have our entire team working to address any issue that comes up.
Yes. We track all IT assets and provide real-time dashboards for you to view at any time.
The onboarding process typically takes two weeks. You are assigned a Project Manager and Customer Success Executive to ensure a smooth and collaborative transition.
We consider this to be fundamental. Our certified engineers work closely with you to ensure your technology is up to date and aligned to your business objectives.

Technology partners

Making the change to a true IT partner is easy.

We tailor our Co-Managed IT Service to your exact needs. Contact one of our consultants to discuss how we can help your IT department better serve your business.
Book my consultation/discovery session

Schedule a call so we know how to help.

Use the ‘Book my consultation’ button below and one of our Co-Managed IT team will contact you for a discovery call.

We’ll discuss your challenges and goals.

Once we understand your IT team’s strengths, gaps, and goals we will craft a service plan and present our proposal.

Our team goes to work for you.

You’ll receive comprehensive documentation explaining the onboarding, and we’ll get to work making your IT team more effective.

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