Microsoft 365 Managed Services

Microsoft’s productivity cloud is a powerful, complex platform for driving business growth. Here’s how you get the most from it.

What is Microsoft 365?

Microsoft 365 is a cloud platform for business processes that combines the familiar Office software suite with Microsoft’s advanced collaboration, security, and AI technologies. Included are tools that will help your organization meet its productivity, mobility, and security goals, all integrated into a single cloud environment accessible on any device, anywhere.

The key benefits of moving to Microsoft 365:

Lower costs, stronger security, and a productive mobile workforce

No-cost server infrastructure

Microsoft provides the platform and manages the hardware and storage — you access your applications and data over the internet and pay only for the resources you use.

99.9% availability

Microsoft’s SLA guarantees 99.9% availability and all activity is saved in real time on their servers, so your workforce productivity is interruption-free.

Security on any device, in any location

Enterprise-grade security, including MFA and encryption, comes standard and ensures your organization is compliant and secure.

No more upgrades or patches

They are all handled for you by Microsoft, eliminating the stress of maintenance and ensuring you’re always using the most recent, safest applications.

Why choose Microsoft Office 365 from IT Authorities

Our other Microsoft services

Azure

Microsoft’s public cloud platform offers computing, storage, networking, development, and analytics.

SharePoint

Microsoft’s website-based cloud file management platform provides secure storage and access, and facilitates remote collaboration.

Teams

Microsoft's powerful communication and collaboration tool combines chat, video meetings, file sharing, and Microsoft 365 integration.

Microsoft Endpoint Manager

Microsoft’s mobile device management tool sets access permissions for laptops, tablets, and smartphones, and integrates with other Microsoft 365 applications like Teams.

Microsoft Defender for Endpoint

This security platform uses advanced threat intelligence and behavioral sensors to prevent, detect, and respond to attacks on enterprise networks.

Additional Resources

FAQs

Microsoft 365, Azure, Exchange Online, SharePoint, OneDrive, and associated services accessed via laptops, desktops, tablets, and smartphones.

Category

Included services

Exchange Online

  • Advanced monitoring
  • Management of mailboxes, users, user groups, and email policies
  • Performance troubleshooting
  • View Exchange Online event logs/audit logs to identify malicious email or ransomware
  • Management of quarantined messages, spam, and phishing prevention
  • Trace messages into and out of the Exchange Online Protection (EOP)
  • Management of DirSync (in case of hybrid)
  • Manage authentication flows (Active Directory Federation Services or Password sync)

OneDrive

  • Advanced monitoring
  • OneDrive sync issue troubleshooting

SharePoint Online

  • Advanced monitoring
  • SharePoint administrative activities (Add or remove site collection admins) 
  • Manage site collections
  • Manage external sharing from SharePoint Online
  • Manage site collection storage limits
  • Enable synchronization with OneDrive sync

Yes. The following items can be performed by our Professional Services Team. 

 

  • SharePoint website and application development
  • Reconfiguration of Microsoft 365 domains 
  • Troubleshooting failures in on-premises exchange
  • Microsoft 365 backup services 
  • New archival features for user mailboxes
  • Yammer, Skype for Business, and other Microsoft 365 compatible applications

Yes. We have deep expertise in the Microsoft 365 environment and can help you get the most from it without adding additional tools. Many Microsoft 365 users only scratch the surface of its capabilities and end up investing in other technologies to bridge perceived gaps they don’t actually have, because Microsoft 365 already includes the functionality. An example of this is Microsoft 365’s Teams, which provides a more powerful and secure collaboration platform than competing products like Slack or Zoom.

Yes. We take SLAs very seriously and measure every aspect of your IT needs. What’s more, we are completely transparent with our metrics, which means you’ll have access to them at any time.

Microsoft provides a 99.9% SLA for the availability of your cloud network, applications, and data. Compared to an on-premises solution, you would need redundant servers on-site and off-site to achieve that level of availability. Microsoft’s infrastructure is world-class in terms of both stability and security, ensuring your users have consistent access to their email and other services.

Yes. Starting our partnership off right is critical, and to ensure a proper onboarding there is a fee associated. The fee is equal to one month of service and covers the development of knowledge base articles and process documents.

No. Doing business with a partner should be easy and built on trust. Our monthly service agreements are just that — monthly, with no long-term commitments. There are no contracts or cancellation fees.

Absolutely! A Customer Success Executive will be assigned to you as your single point of contact. For technical support, you will have our entire team working to address any issue that comes up.

The onboarding process typically takes two weeks. You are assigned a Project Manager and Customer Success Executive to ensure a smooth and collaborative transition.

We consider this to be fundamental. Our Microsoft Gold Partner certified engineers work closely with Microsoft and you to ensure your technology is up to date and aligned to your business objectives.

IT Authorities will help you choose the best
Microsoft 365 deployment for your organization.