Microsoft 365 Managed Services
Microsoft’s productivity cloud is a powerful, complex platform for driving business growth. Here’s how you get the most from it.
What is Microsoft 365?
Microsoft 365 is a cloud platform for business processes that combines the familiar Office software suite with Microsoft’s advanced collaboration, security, and AI technologies. Included are tools that will help your organization meet its productivity, mobility, and security goals, all integrated into a single cloud environment accessible on any device, anywhere.
Lower costs, stronger security, and a productive mobile workforce
Microsoft provides the platform and manages the hardware and storage — you access your applications and data over the internet and pay only for the resources you use.
Microsoft’s SLA guarantees 99.9% availability and all activity is saved in real time on their servers, so your workforce productivity is interruption-free.
Enterprise-grade security, including MFA and encryption, comes standard and ensures your organization is compliant and secure.
They are all handled for you by Microsoft, eliminating the stress of maintenance and ensuring you’re always using the most recent, safest applications.
Why choose Microsoft Office 365 from IT Authorities
Our other Microsoft services
Microsoft 365, Azure, Exchange Online, SharePoint, OneDrive, and associated services accessed via laptops, desktops, tablets, and smartphones.
Yes. The following items can be performed by our Professional Services Team.
- SharePoint website and application development
- Reconfiguration of Microsoft 365 domains
- Troubleshooting failures in on-premises exchange
- Microsoft 365 backup services
- New archival features for user mailboxes
- Yammer, Skype for Business, and other Microsoft 365 compatible applications
Yes. We have deep expertise in the Microsoft 365 environment and can help you get the most from it without adding additional tools. Many Microsoft 365 users only scratch the surface of its capabilities and end up investing in other technologies to bridge perceived gaps they don’t actually have, because Microsoft 365 already includes the functionality. An example of this is Microsoft 365’s Teams, which provides a more powerful and secure collaboration platform than competing products like Slack or Zoom.
Yes. We take SLAs very seriously and measure every aspect of your IT needs. What’s more, we are completely transparent with our metrics, which means you’ll have access to them at any time.
Microsoft provides a 99.9% SLA for the availability of your cloud network, applications, and data. Compared to an on-premises solution, you would need redundant servers on-site and off-site to achieve that level of availability. Microsoft’s infrastructure is world-class in terms of both stability and security, ensuring your users have consistent access to their email and other services.
Yes. Starting our partnership off right is critical, and to ensure a proper onboarding there is a fee associated. The fee is equal to one month of service and covers the development of knowledge base articles and process documents.
No. Doing business with a partner should be easy and built on trust. Our monthly service agreements are just that — monthly, with no long-term commitments. There are no contracts or cancellation fees.
Absolutely! A Customer Success Executive will be assigned to you as your single point of contact. For technical support, you will have our entire team working to address any issue that comes up.
The onboarding process typically takes two weeks. You are assigned a Project Manager and Customer Success Executive to ensure a smooth and collaborative transition.
We consider this to be fundamental. Our Microsoft Gold Partner certified engineers work closely with Microsoft and you to ensure your technology is up to date and aligned to your business objectives.