Does Your Managed Service Provider Deliver? | IT Authorities ©

Not all MSP’s Are Created Equal

Managed Service Providers (MSPs) are a dime a dozen. Most of them promise their clients the same, high-level services. In fact, if you complete any internet search for MSPs, you’ll probably see results such as, ‘24/7/365 Help Desk’ and ‘professional management of your network and devices,’ or the even more popular ‘laptop and server patching.’

So then, if all IT managed service models claim to be the same, why choose one over another?

IT Authorities was recently placed in the top third of Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. Not only do we cover the basics of what the other guys and gals do, but we also take an enhanced approach to supporting your business.

We handle all the mission critical workloads so you can get back to running your core business, innovating, and generating more revenue.

24/7/365 Enterprise Help Desk

IT Authorities offers an Enterprise Help Desk. Our skilled engineers are available 24 hours a day, 7 days a week, 365 days a year. Unlike regular help desks or call centers, however, when you pick up the phone to dial IT Authorities, you’ll have a much different experience than you might expect, based on previous interactions with other Managed Service Providers.

When IT Authorities answers your call, we are already ingrained in your business, taking the time upfront to learn your mission critical applications, and how to fix and update them. We are also armed with thousands of knowledge based articles, written by our best and brightest, who have worked on the most severe and timely issues. Whenever application, network, or cloud issues might occur, our team rises to the challenge to proactively mitigate issues.

You won’t be transferred (again and again, and again) to someone who can fix your issue. Instead, you’ll get an engineer on the phone in 9 seconds whose time-to-resolution is an average of 10 minutes.

With IT Authorities, you can be sure everything is will run smoothly.

Risk Transfer of Mission Critical Business Functions and Apps

Your IT staff is so busy firefighting daily issues, that they have little time for strategy, innovation, or to move your company forward from a technology perspective. IT should be an enabler of your business, but the strain of daily issues bottlenecks your employees. When you partner with IT Authorities, you have an opportunity to get the most value out of your people.

By teaming up with IT Authorities, you can transfer the risk of hardware malfunctions, system redundancy, and IT issues onto us, therefore ensuring network availability, and access to mission critical business apps. The application and business impact of all IT problems is on us; we are accountable for being sure your business runs, so your team can focus on the big picture.

Real Time IT Reporting with Vision

IT Authorities has a lot of values, but we primarily pride ourselves on our transparency. We want you to know exactly what is going on with your business, and the steps we are taking to ensure success. The most immediate way we can execute this, is with Vision: our business intelligence reporting platform.

Using this software, you will have real-time status updates, available on any browser, and on any device. This tool makes it easy to navigate through tickets, trends, and company-wide issues. Sort by day, time, topic, location, department, and any combination of the above for proactive planning and more meaningful insights.

Vision not only holds us accountable for your mission critical issues, but also your Dev/Ops teams, and 3rd party vendors. No longer will you have to wait on reporting that is no longer timely, or relevant by the time you receive it. This analytical data is visible in real-time.

Time to call IT quits with your other MSP

These reasons only scratch the surface of what makes IT Authorities stand out against other Managed Service Providers. Of course, we’re biased, but we do recognize that the impact of using ‘just any’ MSP for your business and mission critical applications can be detrimental to growth and revenue.

Call us today to stop firefighting and start innovating. No one knows your business better than you, so let us think on your behalf when IT matters most.